How am I billed?
We are currently offering a monthly payment package for each Virtual Machine (VM) subscribed. For first time customers, if you are not satisfied with the service within 7 days, please let us know by sending a support ticket. We can refund the amount in full to you, as long as the notice is given within 7 days after your purchase. There are no available discounts that we offer at the moment.
What form of payment do you accept?
We are currently using Paypal for our payment gateway. Through Paypal payment gateway, Visa, MasterCard, AMEX, and Discover are accepted as well.
Am I charged while my Virtual Machine (VM) is in powered off mode?
Yes. We reserved all CPU, RAM, HDD even though your VM is powered off.
What kind of stuff am I not supposed do with my VM?
You are not allowed to engage in any illegal activities and interfere with other customers' activities. You can read our Terms of Service and Privacy Policy.
Do you charge for bandwidth?
There is no charge for in bound and out bound bandwidth, and there is also no limitation for bandwidth usage. We do implement QOS from our router to make sure each of our customer have fair share of network allocation.
What is your Service Level Agreement (SLA)?
We do our best to provide 99.9% uptime. Whenever there is maintenance being done on servers and network, we will inform you early, and we do our best to maintain the system without any downtime. If you lost your time, let us know, we will credit back some amount justified for you.
Do you provide Domain Name Server (DNS) service?
Yes, and it absolutely free for you. You just need to create the DNS record for your domain and point your NS to ns1.cloudiro.net, ns2.cloudiro.net, ns3.cloudiro.net and ns4.cloudiro.net. Our DNS is anycast DNS.
Can I upgrade my Virtual Machine (VM)?
Yes, you can upgrade. You can always start from smaller size VM, then upgrade whenever you need to.
Do you offer backup service?
All our VM plans comes with FREE Backup service. The backup disk size is available up to 100% of your VM's primary storage.
Do I get fair share of CPU?
Yes, we limit the maximum host allocated to each hypervisor. We implement enterprise-class resilience, with multi-layered security, a self-healing architecture and automatic hypervisor failover. We constantly monitor the status of servers in the cloud and provides an extremely valuable automatic failover process, in the event that a hypervisor becomes unavailable. Failover is initiated in 15 seconds if our system receives no response from a hypervisor, and the virtual machines it hosts are automatically migrated to another suitable hypervisor in the cloud.
What technology do you use?
We are using XEN as hypervisor technology and OnApp for our controller API to our front end. Why XEN? Very simple, mature, stable and resources guaranteed. We want to guarantee resources for our customers. The concept of Cloud VM should be affordable and simple.
Can I purchase additional IPv4?
Yes. Cloudiro offer additional IPv4. You may buy additional IP at adds-on tab on our control panel. Our advice to all our customers is to use only 1 IPv4 per VM.
How I can contact for support?
Please file a support ticket at Support Control Panel. We will attend to you shortly after that.
Do you sell Plesk or cPanel licenses?
Yes, choose Centos 6.2 with cPanel, then purchase the license from our dashboard. You also can obtain yourself and install it on your own VM. Should you require any assistance on that, feel free to contact us. We would be happy to help. Charges might be incurred for managed support.
Which OS templates do you offer?
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All distributions are available in both 32 and 64 bit. And not forgetting options for Windows template to choose.
How do I close my account?
You just need to delete all the unused VMs. You can retain your account with us, anytime you need a VM, you just purchase one.
